Empathy: The Key to Service Excellence in Customer Support

This project demonstrates how call center employees can apply empathy in their customer service calls. The content was produced in Synthesia to create a modern, AI-driven 2-minute microlearning video. The video delivers clear, actionable training in three steps: listen fully, name the feeling, and act with support.

After generating the video in Synthesia, I uploaded it into Articulate Storyline, where I added:

A branded opening and closing frame.

A call-to-action button at the end of the video.

A short knowledge check to reinforce learning and measure retention.

Publishing the package to the LMS makes it easy to track completion and learner success, while also supporting xAPI or SCORM reporting for deeper insights.

This workflow shows how I integrate AI video production with established eLearning tools to deliver fast, effective training that is visually polished, instructionally sound, and ready for deployment.

The project illustrates my ability to:

Simplify complex skills (like empathy) into clear, behavioral steps.

Leverage AI tools for rapid content development.

Use Storyline to add interactivity and tracking for LMS delivery.

Design for engagement and results with a concise knowledge check.

This is the kind of blended, rapid-development approach that empowers teams to respond quickly to training needs while maintaining instructional quality.

**See link to my work sample under Basic Info.**